Wherever the art of Medicine is loved, there is also a love of Humanity.

Being transferred for medical care can be an uncertain experience, particularly when travel involves long distances or unfamiliar settings.

At Regional Health Link, our role is to support patients and families by providing safe, clinically appropriate transport while maintaining dignity, comfort, and continuity of care throughout the journey.

 Regional Health Link supports patients who:

• Require clinically supervised transport between healthcare facilities
• Are travelling long distances to access hospital-based or specialist care
• Require a clinical escort or monitoring during transport 
• Are unsuitable for routine non-clinical transport options
   

All transport is arranged following referral from a healthcare professional or service.

Prior to transport, arrangements will be made in consultation with the referring healthcare team.

This may include:

• Review of your clinical needs and transport requirements 
• Confirmation of destination and timing
• Coordination with the receiving healthcare service
   

You may be asked to:

• Bring essential personal items and medications
• Have relevant documentation available
• Follow any instructions provided by your healthcare team
• Please follow any instructions provided by the clinical team during transport; their priority is your safety and wellbeing.
   

If you have questions before your transfer, your referring service can assist, or contact details may be provided for further information.

During transport, you will be supported by appropriately qualified clinical staff.

Depending on your needs, this may include:

• Ongoing clinical observation and monitoring
• Medication administration as required 
• Support with comfort, positioning, and safety
   

Our clinicians focus on maintaining continuity of care, responding to changes in your condition, and ensuring you arrive safely at your destination.

We understand that transfer can be stressful for families and carers.

Travel arrangements for accompanying persons depend on clinical, safety, and logistical considerations. These arrangements are determined in consultation with the referring service and transport team.

Families and carers will be advised of transfer plans where appropriate.

 On arrival at the receiving facility, a structured clinical handover occurs to ensure continuity of care.

Responsibility for ongoing care is formally transferred to the receiving healthcare team.

 Regional Health Link provides clinically supervised patient transport. We do not provide primary emergency ambulance response services.

In life-threatening emergencies, please contact 000.

Most transport arrangements are made through healthcare services following clinical referral. In some circumstances, we may be able to accept self-referrals from members of the public, depending on clinical suitability and transport requirements.

If you are considering a self-referral, please contact us to discuss eligibility.

While every effort is made to accommodate essential personal belongings, space within transport vehicles may be limited. Patients are encouraged to travel with minimal luggage, such as a small bag containing clothing and basic toiletries.

For safety and security reasons, we recommend that valuable items (including jewellery, large sums of money, or important personal documents) are left at home wherever possible. Regional Health Link cannot accept responsibility for loss or damage to personal valuables during transport.

 We understand that being transferred for medical care can be an unfamiliar and stressful experience.

Our role is to provide a calm, professional, and respectful transport environment, ensuring patients are supported with dignity and appropriate clinical care throughout the journey.

At every stage, our focus remains on patient safety, continuity of care, and clear communication with healthcare services involved in your treatment.

 If you have questions or concerns about an upcoming transfer, please speak with your referring healthcare team in the first instance.

They are best placed to provide information specific to your care and assist with any concerns prior to transport. Where appropriate, contact details for Regional Health Link may be provided to support further discussion.