Privacy & Terms Of Use

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This page outlines how Regional Health Link manages personal information and the terms under which this website may be used.

By accessing or using this website, you agree to the terms set out below.

Regional Health Link is committed to protecting the privacy and confidentiality of personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We recognise that health and personal information is sensitive and must be handled with care, discretion, and responsibility.

Regional Health Link may collect personal information that is reasonably necessary for the provision of our services, including but not limited to:

• Names and contact details
• Health and clinical information relevant to patient transport
• Referral and service coordination details
• Information provided through enquiries or referral communications

Personal information may be collected directly from individuals, or from healthcare providers and services involved in a patient’s care.

Personal information is used for purposes including:

• Assessing and coordinating clinically supervised patient transport
• Communicating with referring and receiving healthcare services
• Supporting continuity of care
• Responding to enquiries
• Meeting legal, regulatory, and professional obligations

Health information is handled with a high level of confidentiality and is used only where necessary to support patient care and service delivery.

Personal information may be disclosed to:

• Referring and receiving healthcare providers
• Clinicians involved in the provision of care
• Regulatory or legal authorities where required by law

Regional Health Link does not sell or trade personal information.

Reasonable steps are taken to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

Information may be stored electronically or in hard copy form, with access restricted to authorised personnel only.

Individuals may request access to, or correction of, personal information held by Regional Health Link by contacting us directly.

Requests will be handled in accordance with applicable privacy legislation.

If you believe your privacy has been breached, you may contact Regional Health Link to raise a concern.

Privacy complaints will be managed promptly and in accordance with relevant legislation.

The content on this website is provided for general information purposes only.

While reasonable care is taken to ensure information is accurate and current, Regional Health Link makes no guarantee regarding completeness, accuracy, or suitability of the information for any particular purpose.

Information on this website does not constitute medical advice.

Decisions regarding patient care, treatment, or transport should be made in consultation with appropriately qualified healthcare professionals.

In life-threatening emergencies, please contact 000.

To the extent permitted by law, Regional Health Link is not liable for any loss, damage, or injury arising from:

• Use of this website
• Reliance on information provided on this website
• Inability to access the website
  
  This does not limit rights under applicable Australian consumer or health legislation.

This website may contain links to external websites for convenience or informational purposes.

Regional Health Link is not responsible for the content, accuracy, or privacy practices of third-party websites.

We do not guarantee uninterrupted access to this website and reserve the right to modify, suspend, or discontinue content at any time without notice.

All content on this website, including text, logos, and images, is the property of Regional Health Link unless otherwise stated.

Content may not be reproduced, distributed, or used without prior written permission.

Regional Health Link may update this Privacy & Terms page from time to time to reflect changes in legal, regulatory, or operational requirements.

The most current version will always be published on this website.

For enquiries relating to privacy, website use, or these terms, please contact Regional Health Link using the details provided on the Contact page.