Regional Health Link - The service connecting all Australians to the care they deserve

Patient transport is often treated as a logistical task — a necessary step between two points of care.

At Regional Health Link, we see it differently.

For patients, the journey itself can be the most vulnerable part of the care pathway. Clinical oversight, continuity, and calm decision-making matter just as much during transport as they do within a hospital setting.

Our role is to ensure that care does not pause simply because a patient is moving.

Regional Health Link is led and delivered by clinicians.

This means transport decisions are guided by:

• Patient condition
• Risk of deterioration
• Need for monitoring or escalation
• Continuity of clinical responsibility

rather than convenience, availability, or speed alone.

We do not operate as a transport service with clinical add-ons. Clinical judgement is central to how our services are structured and delivered.

From referral through to formal handover, we assume responsibility for patient care while they are with us.

Our clinicians maintain situational awareness, communicate clearly with referring and receiving services, and manage changes in patient condition during transport.

This continuity reduces risk, supports better outcomes, and provides confidence to patients, families, and healthcare providers alike.

We understand the realities of delivering care across Western Australia — including long distances, variable access to services, and regional or remote operating environments.

Our approach reflects experience in:

• Inter-facility transfers
• Long-distance road transport
• Clinically supervised movement of vulnerable patients
• Working within defined scope and governance frameworks

This experience informs how we plan, assess, and deliver every transport.

We recognise that being transferred for care can be unsettling for patients and families.

Our clinicians prioritise:

• Calm, Professional Conduct
• Clear Communication 
• Patient dignity and comfort 
• Respectful engagement at every stage of the journey

We do not overpromise, and we do not take unnecessary risks. Our focus remains on safe, appropriate care delivered with professionalism and restraint.

Regional Health Link operates within established clinical governance frameworks that support:

• Defined scopes of practice
• Appropriate escalation pathways
• Accountable decision-making
• Consistent standards of care

This structure allows us to deliver services that are defensible, reliable, and aligned with contemporary healthcare expectations.